Refund policy
Returns
We want you to love what you bring home. If something isn't right, here's how we handle it.
You have 14 days from the day your order arrives to request a return on eligible items. Items must be unused, unwashed, in original condition, and in their original packaging. Proof of purchase (order number or receipt) is required.
To start a return, email us at studio@pressedobjects.com with your order number and the reason for return. We'll respond within 2-3 business days with next steps and a return address. Please don't ship anything back before hearing from us, as we can't accept returns sent without prior approval.
Return shipping
Customers are responsible for return shipping costs, except in cases of damage, defect, or our error (see below). We recommend a trackable service and insurance for higher-value items, since we can't be responsible for returns lost in transit.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and email us at studio@pressedobjects.com within 7 days if anything is damaged, defective, or wrong. Photos help us resolve things quickly. In these cases, we cover return shipping and either replace the item or issue a full refund, your choice.
A note on handmade goods
Pressed Objects products are made in small batches in our Michigan studio. Slight variation in print placement, stitching, and fabric weight is part of how these pieces are made and is not considered a defect. We do our best to photograph and describe each item accurately so you know what to expect.
Items that cannot be returned
The following are final sale and cannot be returned or exchanged:
- Digital patterns and downloads (non-refundable once the file has been delivered)
- Made-to-order and custom pieces
- Room sprays and other consumables, for hygiene reasons
- Items marked Final Sale at checkout
- Gift cards
If you have questions about whether an item is returnable before you order, email us at studio@pressedobjects.com.
Exchanges
We don't process direct exchanges. The fastest way to get what you want is to return your original item for a refund (once approved) and place a new order for the replacement.
International orders
For orders shipping into the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Standard return conditions apply (unused, original packaging, proof of purchase). Customers are responsible for return shipping unless the item is damaged or defective.
For all international orders, customers are responsible for any customs duties, import taxes, or VAT charged on delivery. These are not refundable by Pressed Objects if you return your order. If a package is refused at customs or returned to us due to unpaid duties, we'll refund the item cost minus original shipping and any return-to-sender fees.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since approval and you haven't seen the refund, email us at studio@pressedobjects.com.